Why is my roller door not responding to the remote?

The following are the reasons why your roller door won't respond to the remotes:

1. Dead Batteries: The most obvious cause could be dead or weak batteries in the remote. Make sure to replace the batteries and try again.

2. Obstruction: Check if any obstructions are blocking the path of the door. Debris or foreign objects could prevent the door from closing, and this could cause the remote not to work.

3. Power Supply: Make sure that the power supply to the door is on. If there is no power, the door won't move even if you press the remote button.

4. Sensor Issues: Many roller doors have sensors that control their movement. If the sensor is faulty or blocked, the remote control won't work. Check if the sensors are clean and operational.

5. Connection Issues: Check if all the connections between the remote and the door are intact. Corroded or damaged connections can prevent the remote from working.

6. Malfunctioning Remote: Lastly, the remote control itself may be faulty. Try using another remote control to see if it works, or consider replacing the remote control altogether. 

If you have tried all these possible solutions and the issue persists, it is best to seek the assistance of a qualified technician.

For a complete guide on the operation and maintenance of your roller door, please refer to the Operation Manual on our website.

Please contact Scotty Doors on 0800 760 687 / 09 479 4779 or email us at office@scottydoors.com for further assistance.